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Privacy Policy

This privacy policy (“Privacy Policy”) governs how Software Information Systems, LLC and its affiliates, SIS Holding Company, LLC and VBS, LLC (“SIS”, “we”, “our”), use customer information provided by our customers and prospective customers (“Customers”, “you”) who access the company website or consume SIS services. This policy explains what information SIS receives and collects from our Customers and how it is used. By providing Customer information to SIS, the Customer accepts the terms of this privacy policy and any supplementary terms, in addition to, being authorized to provide Customer information to SIS.

Definitions

Customer – customer or prospective customer that has engaged or potentially will engage in SIS business, and their representatives, consumers of SIS business systems, visitors to SIS facilities and business websites, vendors and business partners.

End Customer – where SIS resells its services through a business partner, the customer that consumes the product or service.

Personal Information – any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a phone number, an email address and other contact information.

Data – information that could be considered Personal Information or other data the Customer chooses to store with SIS on behalf of Customer through its cloud or hosted services, or Customer data that SIS may be made aware of in support of its reseller or professional services that could include:

  • Customer information (both for customer companies and for people as individuals)
  • Financial information, including credit cards, salaries, banking, transactions and more
  • Medical information of all types
  • Company patents, business plans, and other intellectual property
  • Company business records and planning materials, including our customer list, marketing and sales efforts, product line plans, and more.
  • Copyrighted materials, both which our company creates and those which we obtain under license from others

Collection and Receipt of Customer Information

SIS receives and/or collects customer-related information for all its business segments, to include, vendor approved reseller services, professional services, staff augmentation, managed services and cloud services.  SIS will collect information solely for legitimate business purposes in accordance with this policy, agreements with SIS or governing laws.  SIS may receive and/or collect Customer information in the following ways:

Customer Account Setup and Account Use.  As part of setting up and maintaining Customer accounts, SIS may collect information the Customer may consider Personal Information. Such Personal Information may include user ID, name, email address, business or mobile phone, company address, and company financial information pertaining to credit applications.  SIS may use this information to provide contract agreements, recruitment, purchases and fulfillments, billing information, and other material and communication that is related to SIS business. In order to use cloud services, a separate user ID and password will be created for individual Customer personnel.

End Customers. As part of providing SIS cloud services to a Customer, SIS may collect certain Personal Information that a Customer chooses to provide about its End Customers for resell or white-label purposes.  Such information may include an End Customer’s name, email address, phone number, fax number, and other Personal Information that the Customer chooses to make available in connection with its use of cloud services.

Technical Information.  In providing SIS services to its Customers, SIS may require specific Customer technical information to be collected that may be considered sensitive or proprietary, and may include, but not limited to, site names, IP addresses, DNS or host names, physical architecture, logical architecture, hardware models and related configurations, software versions and related configurations, statistical information related to systems such as CPU, memory, and storage size, and/or software licenses.

Log Files.  SIS may collect log files provided by Customer to assist in SIS services to resolve point in time issues for your systems.  In addition, SIS collects infrastructure-related log files ongoing for its cloud services that may include event information typically collected in infrastructure logs, such as, but not limited to, date/time stamp, IP addresses, host names, event ID, and event content.

Websites. The Thinksis.com site is a registered website of SIS, LLC, and is used to promote the company and its services through product and service information, external links to partner company websites and cloud services, blogs and forums, and event registration.  Personal Information collected from thinksis.com includes name, company, title and email address.

Cookies.  SIS may utilize cookies for authentication validation purposes for its company website and certain cloud services.  A “cookie” is a small text file that may be used, for example, to authenticate access to the cloud service. Typically, you can choose how cookies are handled by devices via web browser settings, including whether to accept or block cookies via the browser. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.  By blocking cookies, login attempts to these sites may be unsuccessful.

Customer Data.  Customers use SIS services to host, transmit or process data on our hosted systems which the Customer may choose to include its own Personal Information.  As the Customer, you, are the sole owner of such data, and SIS will not access, review, share, distribute, or reference any such Customer Data except as provided in SIS’ Master Services Agreement and other subsequent agreements, or as may be required by law.  In this case, it is the responsibility of you to decide, not us, how that Customer Data is collected and processed.  The Customer is accountable for the security and privacy of its Customer Data that exists with SIS cloud services and has sole responsibility for the security of such data where SIS does not have access to the systems and/or applications that house the data.

How SIS Users Customer Information

Customer and Personnel Information.  SIS only uses Personal Information of a Customer and its Personnel to: (i) contact the Customer, (2) provide SIS services to the Customer, and (iii) identify and authenticate the Customer and its personnel’s access to cloud services.

End Customer Information. SIS only uses End Customer Personal Information to provide services to the Customer that are related to that End Customer.  In connection, thereto, SIS may disclose an End Customer’s Personal Information to the Customer (and its personnel) that is related to the End Customer.

Third Parties and Affiliates. SIS may transfer Personal Information to its third party service providers and business partners for the purposes of referral partnerships, to provide sales quotes and orders, to provide services performed by another entity on behalf of SIS, and job recruitment.

Business Transfers. If SIS is acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.

Marketing.  Personal information may be utilized to provide marketing related functions, such as, event notifications, business surveys, marketing collateral, and marketing campaigns.  SIS only shares minimal contact information with its business partners for event attendance to business partner-sponsored events and does not permit such information to be sold to third party entities.  SIS does collect web analytic statistics for traffic that connects to our company website and may collect your IP address. In addition, SIS may use aggregated, de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Third Party Links

SIS may provide you with links to third-party websites that we believe may be of interest to our visitors or convenience or are used by SIS to provide certain business services on behalf of SIS. By clicking on a third-party link, you will leave thinksis.com.  SIS is not responsible for the content of third-party websites.

Social Media

SIS may receive certain information stored or processed on third-party social media sites, blogs and forums such as Facebook ®, Twitter®, LinkedIn®, and WordPress® among others.   Any Personal Information you choose to submit via such a forum may be read, collected, or used by others who visit these forums.  These sites also may have their own privacy policies that specifically govern its use of social media features.  SIS will ask your permission before posting case studies or quotes by our Customers on our associated websites.

How Data is Secured

Protecting Customer data that SIS is trusted with every day is very important to us.  SIS sets expectations with its employees, contractors and business partners to protect data and comply with laws to protect Customer Data, including Personal Information.  We have written policies and contract agreements to help assure that SIS employees, contractors and business partners comply with information security, customer, legal, regulatory and industry requirements regarding Customer Data. In addition, SIS has put in place technical, administrative and physical safeguards as deemed commercially reasonable and appropriate for the protection of Customer Data from unauthorized use, disclosure and access.

Retention

SIS reserves the right to retain any Personal Information and other service-related information to fulfill the purposes identified in this policy.  SIS retains personal information for only as long as necessary to fulfill the stated purposes or as required by law or regulations.

Children Under 13

SIS services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems..

Modification of Policy

SIS reserves the right, at our discretion, to change the terms of this Privacy Policy at any time which will be posted on our website www.thinksis.com.

Contacting Us

Any comments, concerns, complaints, or questions regarding our Privacy Policy may be addressed to the Contracts and Compliance department at contractscompliance@thinksis.com.

Questions related to our company website, thinksis.com, or opting out of marketing communications should be addressed to info@thinksis.com.

Revised 11/17/2016